Refunds and cancellations

How do I cancel a subscription?

For a Web subscription, open subscription management in your account. For an App Store subscription, go to Settings on your iPhone, tap your name, then Subscriptions, or manage Apple subscriptions online.

You can cancel renewal at any time. Your current period stays active and the next charge is cancelled. Credits already issued remain available.

Can I get a refund for credits?

You can request a refund for the unused portion of purchased credits within 7 days of purchase. Used credits are nonrefundable. Eligibility and the return to your original payment method follow the original payment provider’s process. For Web orders, contact support with the order number. For Apple purchases, request a refund at reportaproblem.apple.com. Apple reviews and processes those requests.

What happens if a book fails to generate?

We charge only for completed pages. Any credits reserved for unfinished pages return to your account as credits. Check your credit history for the return.

Printed orders

DoraStory currently offers digital books. Print orders are unavailable.