DoraStoryNeed a hand?
I paid, but my credits are missing. What should I do?
Check the payment result and the balance in your account. If your payment is still pending, wait for it to clear before paying again. If your receipt shows a completed payment, email us with the order number.
Will my credits come back if a book fails to generate?
We charge only for completed pages. Any credits reserved for unfinished pages return to your account as credits. Check your credit history for the return.
How do I cancel a subscription?
For a Web subscription, open subscription management in your account. For an App Store subscription, go to Settings on your iPhone, tap your name, then Subscriptions, or manage Apple subscriptions online. You can cancel renewal at any time. Your current period stays active and the next charge is cancelled. Credits already issued remain available.
Still stuck? Write to us.
Email support
support@viceme.aiInclude your account email and, for payment questions, your order number.
Frequently asked questions
Account
How do I sign in?
Choose Google or Apple on the sign-in screen. Use the same provider and account each time to find your books and credits.
I changed phones. Where are my books?
Sign in on the new device using the same Google or Apple account. Your account books and balance are available there. Older browser trials are tied to the original browser.
How do I delete my account?
Sign in and choose Delete account in your account settings. Review the confirmation before continuing. If you have an active subscription, cancel renewal through the original purchase channel.
What is the waitlist for?
The waitlist lets you sign up for launch notices. To create and save your own books, sign in to a DoraStory account.
Credits and payments
How many credits does one page cost?
An illustrated page costs 5 credits. You can review the credit amount before confirming a generation.
Do credits expire?
Welcome credits and credits from top-ups have no expiry. Subscription credits follow your plan’s billing cycle, and issued credits can still be used after you cancel renewal.
What happens to unused subscription credits?
Unused credits roll over when the subscription renews. If you cancel renewal, you can still spend credits already issued to your account.
How do I get a receipt or invoice?
Check your receipt from the payment provider first. For Web orders, email us with the order number so we can check what is available. For an Apple order, check your Apple purchase history.
Why didn’t Restore Purchases bring back my credits?
Restore Purchases can recover eligible Apple subscriptions. Credit packs are consumable. If a completed purchase hasn’t appeared in your balance, email us with the Apple order number.
Creating and illustrating
How many pages can I make?
You can choose 5 to 30 pages when you create a book.
Can I change the page count?
Set the page count before you generate the book. Once generation starts, the target length is fixed for that book.
Can I edit the story text?
Open a generated page and choose Edit text. Saving a text edit keeps its illustration and costs zero credits.
Does redrawing a page cost credits?
The first redraw for a page is free. Any further redraws that are available show the credit amount before you confirm.
Why does the character look different from the photo?
Each art style interprets the face and features differently. Try a clear front-facing photo and describe the details you want to keep, then preview the character before you generate the book.
Books and export
Can I download the whole book?
Whole-book download is currently unavailable. You can read your books from your account.
Can I order a printed book?
DoraStory currently offers digital reading. Print orders are unavailable.
Can I share a book with someone else?
Books you make are private to your account. You can share links to the public sample books.
What if a book has been deleted?
DoraStory has no self-service restore for deleted books. If a book is missing unexpectedly, sign in with the original account or contact support.
Privacy and content
How is my photo used?
If you choose to generate a character from a photo, DoraStory asks before sending the photo to the illustration provider. You can remove a selected photo and delete the generated character image. See Privacy for details.
Will my photo be used to train an AI model?
DoraStory sends your photo as an illustration reference when you consent to generate the character. Check the provider named in the consent prompt and its policy for retention and training details, or ask us before sending a photo.
How do I report a problem with generated content?
Use Report content. Include the book title, page number and a brief description of what happened.
How do I withdraw AI sharing consent?
Choose Cancel on the AI sharing prompt to stop that request before it’s submitted. If you want help with content already sent, contact us.